the case study underscores the client's proactive approach to enhancing its global finance processes through the establishment of a new Shared Service Center and engaging KPMG to conduct a comprehensive performance analysis. The outcomes of the analysis not only shed light on the current situation and performance of the SSC but also provided actionable recommendations to address identified shortfalls and challenges. The document's focus on strategy, processes, organization, and employee capabilities highlights the multifaceted nature of the performance analysis and the holistic approach taken to optimize the SSC's operations.

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