The New Era of Local Government and Utility Payments Case Study Featuring Springbrook Software and Bluefin’s Secure Payment Innovations for Local Government & MunicipalitiesPage 2 /4 The United States has entered the age of digital payments. The coronavirus pandemic has caused a swift switch from cash usage to payments made through call centers, online, mobile and contactless cards. Ecommerce payments are up by 25% since the beginning of March 2020 while contactless usage has risen by 40%. Companies in every industry – including government and utilities – are quickly pivoting to meet consumer payment demands. More people than ever want the ease and convenience of paying for their monthly water, electric or gas bill online, on their mobile device, or over the phone. But as new paymen

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