www.interfacing.com Exelon Exelon Corporation is one of the leading providers of energy services in the United States. It has a customer base of approximately 5 million, and is the largest nuclear operator in the United States with more than 16,500 megawatts of nuclear capacity. Exelon is a trendsetter in the power marketing, deregulated energy, and telecommunications and infrastructure services marketplace. The First Step: Smoothing Out Mergers Through Processes When Peco and Unicom merged in 2000 to form Exelon Corporation, the power marketing division of Exelon (the Power Team) took up the challenge of mapping and modeling approximately 150 processes in less than four months. The resulting streamlined models represented the future business processes, which would serve

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