Overview CenturyLink is a global communications, net- work, hosting, cloud and IT services company with 43,000 employees. CenturyLink offers network and data systems management, big data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network. Challenge CenturyLink is in a market with high competi- tive pressures, and it needs engineers focused on creative, high-value tasks, not burdened with tedious, repetitious operations. Moore’s organization, the Managed Services Tools Engineering team, features content experts in the tools and automation platform

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