Brewster Consulting Group helped call centers by centralizing telephony and ticketing systems into a unified technology stack, enabling cross-training that reduced staffing costs. Their expertise improved service level agreements (SLAs), client relationships, and operational efficiency. Brewster also ensured correct invoicing practices with 100% accuracy, generating over $60,000 in additional monthly revenue. Their support empowered the organization to align data systems effectively and become more data-driven, unlocking better business outcomes through enhanced clarity and cost savings.

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