BACKGROUND Network Intelligence, a California-based consulting and managed services provider, helps customers implement and deliver customized operating solutions to clients around the globe. Specializing in Communications Platform as a Service (CPaaS) development and delivery via their Sentient Cloud Services offering, the company has a unique edge in developing multi-modal communications applications that integrate voice, video and SMS. The company is working with one of the largest non-profits in North America to support “2-1-1” call centers in California. As part of their work, Network Intelligence is providing connectivity, network security, monitoring, call detail records and a host of other capabilities through a CPaaS model. CHALLENGES Within the US, a nation-wide 2-1-1 cal

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