Who is Bci? Bci is a principal player in the private banking system of Chile, with over 300 offices and 10,500 staff serving millions of customers in Chile, the United States and other international locations. Management of the bank remains with the same family that has led the bank since its inception. T ransforming a Rigid Architecture That Limited Innovation Bci has a rich history of innovation and leverag- ing technology to support customers. It was the first bank in Chile to introduce a digital channel in 1998. However, the financial ser- vices industry is under enormous competitive pressure from FinT ech start-ups, as well as telcos and social media platforms, all eager to earn a share of a potentially lucrative market. Bci is very aware that it needs to maintain its fi

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