Overview Banca Popolare di Sondrio is one of Italy’s old­ est cooperative credit banks. The company employs 2,600 people and operates more than 330 branches across the country. Challenge Banks must do more than ever before to keep pace with consumer demands. Customers now expect to be able to manage their ac­ counts online, by phone, in branches and on mobile devices, and their appetite for new ser­ vices is growing. At the same time, executives require increas­ ingly detailed analytics and reporting to make savvy business decisions and combat fierce competition from rival firms. Furthermore, banks must frequently adjust their operations to con­ form with constantly evolving industry r egulations. Milo Gusmeroli, Vice President at Banca Popo­ lare di Sondrio explains: “We are und

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