Cary Dermatology is growing rapidly, with 8 providers seeing 200+ patients a day. Offering clinical dermatology treatments along with cosmetic and other premium services, the practice aimed to find scalable ways to manage patient demand and staff workloads. Cary Dermatology faced ongoing rehiring and training, causing burnout with their existing staff and operational challenges. With 200+ people to check in daily and staff churn, it became difficult for the administrative staff to keep wait times at bay. Additionally, the current registration process created challenges to patient data capture and collections.

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