The challenge To fulfill revenue cycle optimization goals for all clients it serves, Capital Anesthesia Billing Services needed improved technology that would allow billing staff to be more efficient and reduce time to payment. “A lot of our claims went out on paper because our clearinghouse lacked an electronic connection to all of our payers or did not have the capacity to electronically process claims, like worker’s comp. It was hard to justify the time spent stuffing envelopes. There were lots of reporting issues, including no end- to-end claims tracking. We would just see the remits and denials on the back end. Our only tool to support denial management was our patient accounting aging report. As a result, it took a really long time to work through a backlog that was over 1

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