Capita Gas Safe Regiser Gas Safe Regiser protects consumers with fas response using Puzzel The Requirement Gas Safe Regiser helps consumers protect themselves from unsafe gas work by maintaining a regiser of businesses and operatives who are competent to undertake gas work in Great Britain, Northern Ireland, the Isle of Man and Guernsey . Gas Safe Regiser needed to deal with cusomer queries about potential unsafe gas work and maintain service levels in a busy UK contact centre. The SolutionThe Puzzel (formerly Intelecom’s contact centre entity) cloud-based contact centre solution , is used by Capita, on behalf of the Gas Safe Regiser. This solution handles over 1,300 calls a day that can rise by 600% during peak engineer-regisration time - from February to April each year. The Puzzel Call

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