“ ” Canidium Founded in 1995, Health First is Central Florida's only fully integrated delivery network (IDN) and employs over 9,000 associates. The integrator of its IDN is Health First Health Plans, offering a wide variety of health insurance op?ons across Central Florida. For Health Insurers, having a robust Sales Performance Management (or SPM) program is vital to ensure ongoing allegiance and sa?sfac?on within their sales channels. Of specific importance is the Independent Producer channel, as the brokers and agents can sell a variety of op?ons when it comes to providing for their customers’ health insurance needs. If the Insurer’s broker/agent compensa?on is unstable, unreliable, hard to navigate, or wrought with other ins?tu?onal challenges, the brokers and agents will

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