Canadian Municipality Replaces Paper-Based “Administrative Nightmare” with Intelex Document Control
Canadian Municipality Replaces Paper-Based “Administrative Nightmare” with Intelex Document Control
2 PagesCustomer Profile The Town of Ajax is located in Ontario, Canada and has a population of approximately 110,000. All nine of its departments have been ISO 9001 certified since 1997, making the Town of Ajax the first fully registered municipality in North America. The municipality employs over 300 full-time staff and approximately 500 additional part-time staff during their peak summer months. Business Objective The Town of Ajax was looking for an electronic document management system to replace their paper-based system, which had become “an administrative nightmare.” The municipality was keeping 27 sets of binders across their departments with hard copies of their ISO 9001 quality documentation, and every time a document was created, edited or updated, 27 copies had to be printed, di
