Canada Post is one of the largest postal administrations in the world delivering 37 million pieces of mail each day to more than 31 million Canadians. Headquartered in Ottawa Ontario Canada, the company has 72,000 employees, 24 processing plants, 13.7 million points of call, and 6,000 vehicles. Each year Canada Post delivers 10 billion pieces of mail and earns approximately $6.2 billion. With over 72,000 SAP users, Canada Post has one of the largest SAP implementation in North America. Canada Post began their SAP implementation in 2000 and is currently on SAP version 4.6D with enterprise portals 4.7. Canada Post has implemented the SAP HR, EHS, FI/CO, SCM, CRM, EBP, Event Manager and ESS products. Challenge Like many large SAP installations, Canada Post faced several challenges i

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