Zones Case Study Microsoft SCCM Implementation 1 of 2 Zones is your single source for technology solutions and services. Visit zones.com or call 800.408.ZONES. The Challenge A global call center outsourcing company engaged Zones to implement a new Microsoft Systems Center Configuration Manager (SCCM) in their IT environment in order to manage PCs, servers, and mobile devices from a single management console. Zones solution architects and engineers were given wide flexibility in planning the solution as the company had no preexisting SCCM infrastructure. After extensive consultations between the company and Zones, the primary objective of the project was identified as implementation of new single site SCCM infrastructure with the ability to: • Generate software and hardware reports •

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