C A C T U S J A C K ’ S Customer Profile: Perched on the shore of Lake Winnipesaukee, N.H., Cactus Jack’s of Laconia opened in 2007 to help handle seasonal overflow from the T-Bones restaurant located on the second floor of the building, but has proven to be wildly successful on its own. This location operates year-round and serves 250,000 to 300,000 meals annually. Cactus Jack’s is dedicated to making from fresh, local and scratch ingredients many items— even sauces, condiments and dressings—whenever possible. With this commitment to scratch cooking comes additional prep work that requires more dishes, pots, pans and utensils than normal. Efficient warewashing is critical to the restaurant’s success. Challenge: The previous undercounter warewasher was more than 20 years old and coul

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