C Ca as se e S St tu ud dy y A An n a ag ge en nc cy y’ ’s s s su uc cc ce es ss s s st to or ry y  !
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William F. Miller & Associates sales reps were forever frustrated because they had to use sales reports that were outdated – often more than a month old. Agency staff was overwhelmed by the tedious process of manually keying in sales invoices and commission statements – and they had to wait to receive each and every factory’s data before they could close the month. Then, individual reports had to be created, printed and mailed to each rep. To make matters worse, sales information was housed at one comput

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