Business Process Mapping and ERP Vendor RFP Preparation for leading Saudi Arabia-based Paper Manufacturing Company SITUATION With the increasing size and scale of operations, the customer, a leading Saudi Arabian paper manufacturer, was finding it difficult to get an integrated view of group operations. The existing IT systems were inadequate, reporting was primarily spreadsheet driven, barring a few key departments like Finance, which used a custom- developed application. IMPACT The existing custom-built IT applications were facing scalability issues and were insufficient to fulfill key business requirements due to limitations of technology. RESOLUTION ITC Infotech conducted a detailed study of current business processes, developed and documented future state business

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