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Business Change for global digital transformation

Business Change for global digital transformation

NTT Data
Pages 1 Pages

NTT DATA supported a global diplomatic organization’s five-year digital transformation, impacting 1,000+ staff across time zones. Facing challenges like change fatigue and low digital literacy, NTT DATA delivered a structured change and adoption strategy, including a Super User network, CRM training, and adoption dashboards. Results included 95% system adoption within three months, a 4.2/5 readiness score, and 300+ feedback points improving the final rollout. The initiative led to one of the smoothest IT transitions the client had experienced.

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