KENWOOD DIGITAL SYSTEMS Case Study Bulawayo City Council Bulawayo City Council’s (BCC) call centre was awarded the Service Excellence Award in the public sector, local authorities and utilities category at a ceremony held on 5th October 2012 in Harare. In making the award to the city, the Contact Centre Association of Zimbabwe (Caaz) noted that Bulawayo’s customer service initiatives were considered outstanding in the local authorities’ ca

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