Case Study

Building Transformational Change Capacity Post Capability Review

Building Transformational Change Capacity Post Capability Review

In the Department for Work and Pensions (DWP), we worked alongside the internal Organisational Change Centre of Excellence as partners on their change journey. The first phase of the departmental Capability Reviews led to a programme of transformational change at DWP with the goals of improving customer experience, improving value for money for tax payers and improving staff engagement. A team of consultants from Bath Consultancy Gro

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