Case Study
Building Organization- Wide Coherence For Rapid Adaptation In A Mobile Operator
The beginning: congstar sets ambitious goals for complexity congstar is a German mobile operator. From its start-up beginnings in 2007, congstar has grown to an organization of more than 200 employees and their brand’s association with flexibility and fairness gained them more than five million customers last year. Despite all that, congstar was not content to rest in its laurels. Setting ambitious growth targets for themselves and focusing ever more on responding to their customers’ needs and expectations (true wow moments are the goal!) is crucial in order to gain more market shares, especially since the company is operating in a dynamic market that includes more than 60 competitors. In order to succeed, congstar is determined to focus on its own employees, and learn how t