NSK Europe chose Littlefish as its new multilingual Service Desk provider and reduced its number of internally handled incidents and requests from 90% to less than 40%. Building A World-Class Managed IT Service. &littlefish managed IT services www.littlefish.co.uk Introduction: Meet NSK Europe NSK Europe Ltd. is a wholly owned subsidiary of NSK Ltd. – one of the most prominent global manufacturers of bearings, linear technology and steering systems. With 3,500 employees across 16 locations in Europe, the company was in need of flexible, diverse and multilingual IT Support. Prior to engaging Littlefish, NSK Europe outsourced multilingual IT S ervices to a mid-market Managed Service Provider (MSP) which was later acquired by one of the largest business process outsourcing (BPO) pr

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