White Paper: December 2022 Building a Successful Cloud Operations and Governance PracticeWhite Paper | 2 Building a Successful Cloud Operations and Governance Practice Table of contents Executive summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 The evolution of infrastructure and operations in the cloud era . . . . . . . . . . . . . . 3 The emergence of decentralized IT 4 The critical role of operations in the cloud center of excellence 5 Cloud operations explained 5 Meet the head of cloud operations 7 Building efficient and scalable cloud operations . . . . . . . . . . . . . . . . . . . . . . . . . 8 Building a culture of continuous governance 8 Create guidelines and guardrails for efficient cloud operations 9 A maturity framew

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