Building a best practice integrated workforce optimisation environment for Office Depot
Building a best practice integrated workforce optimisation environment for Office Depot
2 PagesOffice Depot, the major global supplier of office products and services, has secured multiple savings and new found efficiencies through the application of an integrated contact centre technology refresh with a comprehensive Workforce Optimisation deployment approach featuring workforce management, quality monitoring, scorecards and powerful speech analytics capabilities. Office Depot is a leading global provider of office supplies and services, with millions of customers around the world, over 1,600 retail stores and sales of over $11 billion.
