CHALLENGE RESULTS NetEngine’s business is based on providing high-quality stable software to its clients, however, developers lost visibility into software when it was delivered to customers and deployed to production. The team was only alerted of errors from customer complaints, leading to an unpleasant experience for developers and customers. Using Bugsnag, NetEngine has visibility into production errors and can often preemptively fix errors before customers are aware of them. Bugsnag allowed NetEngine to fundamentally change their business model to offer an ongoing contract with clients for software management, and provide an overall better customer experience. NetEngine’s business depends on creating high-quality software, but without error monitoring, critical bugs went un

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