hardware and endpoints. Performance was also an issue. There was an echo on our lines. Sometimes phone calls simply wouldn’t go through, even though we had plenty of open lines to dial out; and inbound callers often experienced busy signals. We couldn’t get voicemail indicators. It was all kinds of stuff that would not have been a big deal with a two-person company. But with over 100 employees managing 8 car sales and 120 to 150 repair or

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