Companies pay a price one way or another for imperfection. Sometimes that price is exacted in measurable ways, as with a sharp drop in sales; other times it’s more subtle, perhaps an almost imperceptible diminishing of a once-solid reputation. Suppose, however, that a single error might cost your company a lot of money per minute for as long as it takes to fix the problem. Makes you a little anxious, doesn’t it? This is the scenario that

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