Overview BPER Services is the service company of BPER Group, a leading Italian financial service pro - vider, encompassing four local banks, approxi- mately 1,300 branches and covering almost all Italian regions. Challenge BPER Services is responsible for the develop- ment and evolution of the BPER Group’s suite of applications. These provide business, bank- ing, and back-end services and are tested ac- cording to an independent testing model that operates remotely from BPER Services’s IT plant. However, this was not always the case. “The strategic objective was to create this in- dependent testing structure, to make it a real center of excellence when up and running so that it could provide support for the improve- ment of application quality, which underpins the levels of servi

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