A leading UK hospitality trade body serving 100,000 venues and 3.5 million sector employees faced HR inefficiencies due to manual, fragmented processes and underutilization of ServiceNow. Zensar redesigned the service catalog, consolidating 80 catalogs into 7, integrating HR and ITSM functions, automating workflows, and enabling reporting through a custom HR Social Report app. The redesign improved policy compliance, increased ServiceNow utilization by 20%, boosted HR efficiency by 80%, and auto-generated 80% of reports. As a result, HR processes became consistent, faster, and more user-friendly across 80 locations and 10 regions.

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