CASE STUDY BOLD MOVE. BIG P A Y OFF . How PerformRx transformed itself with a new technology platform and a seamless transition. A SMARTER PLATFORM A BETTER EXPERIENCE A HIGHER STANDARD THE CHALLENGE PerformRx, one of the nation’s 10 largest PBMs, had a long tradition of innovation. 80% of the company’s staff are pharmacists or pharmacy technicians, so its bold approach has been particularly notable in clinical care. Then, the company decided to reimagine the technical infrastructure that it used for claims processing and other PBM functions. Like many PBMs in the industry, PerformRx was using a system that had served its clients for years but lacked efficiency and adaptability. The leadership team grew concerned that, over time, the legacy technology could slow its ability to adapt

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