Case Study
BOC Customer Service Centre: A Commitment To Excellence
Business bene? ts The issue The CSC has over 400 employees who meet the needs of more than 390,000 customers. Its functions include facilitating order taking, query resolution, credit management, telephone sales and various support functions across the industrial, healthcare and hospitality business sectors. The activities carried out by the CSC are key enabling functions of BOC. In order to ensure that the CSC functions to the highest p