Blue Dart puts customer satisfaction first with ISO 9001 certification.
Blue Dart puts customer satisfaction first with ISO 9001 certification.
3 PagesLloyd’s Register Blue Dart case study | 01 Blue Dart puts customer satisfaction first with ISO 9001 certification. CASE STUDY As South Asia’s premier courier and integrated air express package distribution company, Blue Dart was eager to see what benefits ISO 9001:2015 could deliver as the organisation had over 20 years’ experience of working with ISO management system standards. “For Blue Dart, excellence means to keep improving your operations for the customer. As a result of this belief, we have been working with Lloyd’s Register (LR) to deliver consistently on quality year after year, ” explained Aneel Gambhir, CFO. Knowing the customer Blue Dart’s approach to quality is based on the perspective of knowing the customer and how to meet and exceed their expectations.
