CUSTOMER BRIEF NATIONAL U.S. SPECIALTY PHARMACY © 2012 Symmetrics Business Solutions. All rights reserved. BACKGROUND Providing specialty pharmacy and related services for patients with certain complex or chronic conditions, this customer’s con- tact-center-based therapeutic resource centers provide targeted therapy manage- ment programs for ailments such as can- cer, multiple sclerosis, hemophilia, hepati- tis C, rheumatoid arthritis,

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