TIBCO Success Story: Blendtec Challenge During rapid growth, lack of integration between Blendtec’s CRM and ERP systems made it difficult for service teams to determine customer warranty periods, leading to higher warranty and service costs. Teams had to look in multiple systems to process warranty requests because the Microsoft Dynamics AX ERP system recorded replacement orders, and Dynamics CRM Online housed notes. The process was inconvenient, and information quickly became out-of-date. Blendtec Blends System Data for Smoother Operations and Cost Savings “ TIBCO Cloud TM Integration has made a dramatic difference to our customer service operation. It has significantly improved our ability to process website orders and to quickly handle customer inquiries without the n

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