ARPAC GROUP — Eliminating Manual Filing of Fax Orders and Improving Order Management via Esker CASE STUDY As a specialized manufacturer of packaging systems for a broad range of industrial users, much of ARPAC’s core business relies on the receipt of inbound purchase orders via fax. When the company decided to abandon its old and inefficient way of processing inbound faxes (using fax machines), ARPAC found the comprehensive and cost-effective automation solution it was looking for with Esker on Demand. Situation Prior to leveraging Esker, ARPAC housed a number of fax machines to handle its inbound faxes. This system of processing, however, made it difficult to track and file inbound faxes. The IT department decided to eliminate all fax machines and all manual paper handling of fax

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