www.chcm.com Client Focus BILLINGS CLINIC Reduces Patient Falls using the Wright Competency Model © The team i n the Ambul a t o ry Telem etr y /Step Dow n Unit at Billi ngs Clinic decreased p atient falls b y 6 8 % thr o u g h rede inin g th e ir comp e te ncy strategy. This group bold l y ste pped o u t of old patt e rns o f spen ding lots o f time and energy o n modu l es, mand ated education, and oth er monst rous competency processes to really unc ov er the strate g ies th at wo u l d truly impact outcomes —strate gies grounded in the Wright Competency Model tenets of ow nership, emp ower ment, and accountability. Issue Organiz a tion s spend a lot of ene r g y on compet encies and educ a t i on. Th e goal is that t hese e f f orts w ill ix so me

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