CASE STUDY BIG DATA FRAMEWORK IMPROVES VISIBILITY INTO BT OPENREACH NETWORK INFOSYS IMPLEMENTS A PROCESS COMPETENCY CENTERExternal Document © 2018 Infosys Limited External Document © 2018 Infosys Limited Openreach, part of BT Group, maintains the broadband infrastructure in the UK. More than 500 communications service providers use the company’s access network to deliver fixed line and mobile telephony, Internet, data, and TV services for retail and corporate segments. In addition, Openreach undertakes repair of copper access lines and fiber networks for communications providers offering fixed line service. The management, service team and analysts at Openreach wanted a granular view of the network for operational excellence. The company sought to enhance network service with

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