Case Study

B.I.A. Cordon Bleu

B.I.A. Cordon Bleu

Pages 1 Pages

THE CHALLENGE Andy Baughman began working in the company warehouse in 2003. His career took a turn a few months later when BIA’s Microsoft Exchange email server crashed. The regular IT consultant wasn’t available, but Baughman got the system going. “I thought, ‘I don’t ever want to go through this again,’” he recalls with a smile. “We needed a backup plan to manage the risk.” Baughman was asked by his uncle, BIA’s president, to take acti

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