Beyondsoft Service Desk Leveraged To Increase Operational Efficiency And Scalability
Beyondsoft Service Desk Leveraged To Increase Operational Efficiency And Scalability
1 PagesINTERRUPTION-FREE TRANSITION AND EFFICIENT OPERATIONS LED TO CONTINUED SUCCESS The client leveraged Beyondsoft’s SiteCore expertise to establish the new content delivery platform. In addition to implementing the new CMS, a new publishing model was designed to improve the efficiency of the content creation, modification, and audit processes. The client gained the experience and ability to scale quickly; recruiting, training, and transitioning work from the incumbent supplier in less than 30 days. When the transition was complete, the editorial and publishing team was already standing by to create content to support the 80+ stakeholders. In FY17, the new team created and wrote for 900 assets and edited and published 1900 assets. The CMS expertise also helped the client to
