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Implementation of ITIL Service Desk Improves Operational Efficiency and Customer Service for Australian Telco

Implementation of ITIL Service Desk Improves Operational Efficiency and Customer Service for Australian Telco

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Implementation of ITIL Service Desk Improves Operational Efficiency and Customer Service for Australian Telco A leading Australian telecommunications service provider wanted to implement a consolidated contact center with an ITIL-compliant service desk as one of its tools for enterprise and government customers. In addition, the telco wanted to phase out multiple service desk tools and associated processes to enhance operational efficiency

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