A large pharmaceutical company faced delays and quality issues in its data stewardship model, with change requests taking an average of 44 days to process and SLA compliance met only half the time. IQVIA implemented a managed Data Governance & Stewardship model, centralizing processes and optimizing SOPs for consistency and efficiency. Data delivery frequency was increased, dashboards were automated for real-time visibility, and capacity was built to scale with demand. Within six months, turnaround time for specialty change requests dropped to 7 days, throughput rose 40%, duplicate requests fell 33%, and SLA compliance reached 100%.

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