Challenge Previously, two legacy systems had been used for HFC’s patient management; one for procedures and medical records and the other for patient accounts. As not all processes could be covered by one or the other, additional systems were used for some appointment setting (e.g. in Outlook). There was duplicated information across the Lab and Nursing areas of the system. Paper forms and logs were integral and there was an increased potential for delay. Screens in the applica- tion could be confusing and difficult to use. Staff exported information to Excel as a work- around to overcome the lack of analysis and reporting functio- nality. It was not easy for man- agement to track activities across the clinic. Furthermore, the desktop database did not meet enter- prise

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