hp.com/go/software Share with colleagues Brief 2015 Awards for Customer Excellence Winner Service & Portfolio Management Terry Hill, Bell Canada Bell Canada sharpens competitive edge with HP IT asset and service management High-level overview: Using integrated HP solutions, Bell Canada realized the following benefits: • TCO reporting via the Executive Scorecard enables financial reporting at VP and GM levels • Over 20+ strategic vendors/partners are now fully integrated into HP Service Manager, allowing for tighter measurements of their SLA performance, better collaboration and quicker resolution time • Change management is supported, but in-depth application mapping including Network Topology, providing change impact analysis, significantly reduces Severity 1 and 2 o

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