Learn more at clinc.com | Contact us at clinc.com/contact Redefine Customer Experiences with Clinc Being Responsive in the Time of COVID-19 In just one month, Isbank’s virtual assistant Maxi answered more than 1 million questions about the coronavirus pandemic. Maintaining the Personal Touch As COVID-19 (also called coronavirus) cases increased in numbers and severity in Turkey, people were instructed to go into self-isolation to help stop the spread of disease, impacting businesses across industries. Like countries across the world, the pandemic put a halt to normal, everyday life in Turkey. Seeing the effects of coronavirus, Isbank, Turkey’s largest private bank, decided to proactively prioritize its customers’ health and implemented precautions to better adjust its services for

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