Before Slower releases After 3x increase in release velocity 50% reduction in time-to-value About Hawaiian Airlines Hawaiian Airlines, based in Honolulu, is the tenth-largest commercial airline in the US and Hawaii's largest and longest-serving airline, offering non-stop service to Hawaii from the U.S. mainland and international destinations, in addition to flights connecting the Hawaiian Islands. The ultimate purpose of Hawaiian Airlines is to connect people with aloha. Challenge Historically, Hawaiian Airlines had agile methodologies and DevOps frameworks in place, however, the COVID-19 pandemic exacerbated its need for increased control of feature releases. As global travel was brought to a halt, the airline's support team saw an unprecedented uptick in customer service requests. Wait t

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