Case Study Reasons for Change Food service in a school cafeteria is one of the most time-sensitive operations in any district. Students line up with a limited time to buy and eat lunch and things must run smoothly. While using the Horizon- Boss Fastlane cafeteria data management system, Beechwood had terminals freeze and pin pads malfunction causing delays in the lunch line. Often, students chose to bring their own lunch, resulting in decreased lunch counts. “We had a lot of hardware problems with our old system. POS terminals would need a reboot in the middle of serving. Vendor tech support was often unavailable and we would have to leave a message,” says Joetta Browning, director of technology and communication. “Our cafeteria manager works from 5:30 a.m. to 2 p.m. and would

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