Case Study

Becoming a Digital Pacesetter in Banking

Becoming a Digital Pacesetter in Banking

Pages 3 Pages

Huntington National Bank Financial Services Becoming a Digital Pacesetter in Banking Seeking a Proven IT Architecture Huntington National Bank’s acquisition of FirstMerit combined nearly 1,000 branches and 2,000 ATMs across eight Midwest states. At the same time, Huntington was looking to use digital innovation to improve customer and employee experiences and rapidly roll out new branch offices without significantly raising costs. This marriage of business and technology offered a much-needed opportunity to step back and review overarching IT strategy. The most pressing problems included: • Disparate, legacy infrastructure created inconsistent performance experiences for branch colleagues. • Mainstream services like guest Wi-Fi access and bring-your-own- device needed to be

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