CASE STUDY HOSPITALITY • • • BCN Finds the Key to the Right Solution for a Hospitality C hain THE SIGNS OF COMPLEXITY 12 locations. Multiple monthly invoices. Multiple Providers with separate services and points of contact. Technology impact on guest experience. THE CHALLENGES OF COMPLEXITY With 12 locations across multiple states, this customer has a variety of select service, extended stay and full-service hotels. As guest expectations for Internet access continued to grow, management sought to make significant improvements to the WIFI experience. Another critical consideration was enabling a more streamlined check-in both on property and via their website. The customer faced technology and administrative challenges that were preventing them from achieving their busin

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