A dermatology practice with 90 offices attempted to switch UCaaS providers after being promised savings, but the new vendor lacked a project plan, overloaded the small IT team, and even disconnected main numbers. They returned to BCM One, who restored service and deployed an updated UCaaSone solution. BCM One reduced seats from 1,000 to 700 for cost savings, updated E911, provided new phones, and assigned a full support team including a project director and client relationship manager. With ongoing reviews and hands-on guidance, the practice now has reliable communications and a trusted long-term partner.

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